FAQ's
General Questions
How do I place an order?
Orders can be placed on-line 24/7, e-mailed, phoned in. or mailed. Your choice. For the fastest turn-a-round time, order on-line. Phone 1-888-644-7745 M-F 8am-5pm EST
- On-Line ordering – Click on what you are interested in, click “build your order” build your order via the different options, and click “add to cart”. You will then be able to review the item(s) and the total cost including shipping. Once approved, click on “Payment”. Chose from Credit Card, Pay-Pal, or money order (If sending the amount due, your job will not be entered into production until the payment is received). After this step, you will be asked to attach your artwork with the order. That’s it!
- E-Mail – Go to www.stickersandmore.com and note what you want to order. Note the details in an e-mail, including the Billing name and shipping address. Also note the method used for payment. Paypal, Money order, or Credit Card. DO NOT SEND US your credit card number via e-mail. Please phone it in to one of our reps, or leave it on our voice mail with your name, CC exp. date, and zip code of credit card billing address.
- Mail – Go to www.stickersandmore.com and note what line you want to order. Note the details, and include a money order for the total amount due. If paying by credit card, please include the credit card number, the Billing name and shipping address.
Our Address is 1648 E 675 S Washington, IN 47501
Can I cancel an Order?
An order cancellation charge may apply. Depending on what you ordered and the stage of production the order was in when canceled. All apparel orders have $15 minimum cancellation charge.
What is the turn-a-round of my order?
Vinyl Stickers – 7 to 9 work days in-house after art approval.
Kit-1 Indoor Stickers – 5 to 7 work days in-house after art approval (including Full Color Decals)
Premium Silk-Screen Vinyl Stickers – 10-12 work days in-house after art approval
Buttons - 7 to 10 work days in-house after art approval.
Banners - 7 to 10 work days in-house after art approval
Tattoos - 10 to 12 work days in-house after art approval.
Posters & 8 x 10’s – 10 to 12 work days in-house after art approval
T-Shirts & Trucker Hats - 7 to 10 work days in-house after art approval
Can I get them faster?
In most cases, rushes are available for our Vinyl Stickers, Banners, Guitar Picks, and Posters at a charge of $25 for 5-Day in-house service and $45 for a 3-Day In-House service. Any Expedited shipping methods are also at an additional cost.
For rushes on T-Shirts, Silk-screen Stickers, Tattoos, Buttons, and 8 x 10’s, please call on availability and applicable rush charges. 1-888-644-7745
How is my order shipped?
Most items are shipped UPS normal ground. UPS Express deliveries are also available at additional cost. International & Canadian shipment costs are kept low when sent via US Air Mail (allow 4-7 days shipping).
Apparel Questions
How long does screen-printing take?
7 to 10 workdays in-house after art approval
Are there any setup charges for apparel orders?
If workable art is provided, and no major cleanup is required, no. There is 30 min of free graphics time included on these items.
Where do I list the sizes I want to order?
List all sizes in the “Build Your Order” section when ordering on-line. It adds up the total at the bottom. If you need 3XL and Larger Sizes please note this in the special instructions at the end of checkout.
Can I get T-Shirts in multiple colors and/or locations?
No problem. We can screen up to 8 colors per location. Call Chris at 888-644-7745 Ext 27 for pricing. She can help you with what you need.
Can I get a specific Brand of T-Shirt , Hoodie, Hat, etc?
Absolutely. We offer a large line of name brand apparel. You can see our entire line at www.imprintit.biz Or Call Chris at 888-644-7745 Ext 27 for pricing.
Do you have youth sizes and larger sizes?
Yes. We have Youth sizes xs to large (large equals an XS adult size), at no additional charge. We also carry larger sizes including 2XL, to 5XL sizes at additional cost.
Do you do embroidery?
Everything from beanies to jackets. For pricing, e-mail your artwork to chris@stickersandmore.com or Call Chris at Ext. 27 for embroidery prices.
Will I get to see what my design looks like before proceeding with the order?
Yes. You will receive a proof showing the design, and layout via e-mail before your order is printed.
Artwork | Graphics | Setup Questions
Will I get to see what my design looks like before proceeding with the order?
Yes. You will receive a proof showing the design, and layout via e-mail before your order is printed.
Are there any setup charges for apparel, sticker, banners, poster, 8 x 10’s, tattoo, or button orders? If workable art is provided, and no major cleanup is required, no. There is 15 min of free graphics time included on these items and 30 min of free graphics time for apparel.
Can you recreate/clean up the logo or design I provide?
Yes! Once your order is placed, our graphics department provides 30 minutes of free art/design time with each apparel job, and 15 minutes of free art/design on all non-apparel jobs. If our graphics department feels re-creation of your provided art will require more time, you will be notified before proceeding and additional charges may apply. In most cases an additional $15 to $25 will cover it.
Can you design our T-Shirts?
Yes! T-Shirt Apparel Design requires a $50 non refundable deposit which will be applied toward the cost of your order. Any additional time needed is based on $48 per hour.
Can you create my idea or sketch into art?
Yes! $48 for the first 1.5 hrs. Additional time is based is on $48 per hour.
Can you design a new logo/brand for our Group, Business, Band, or Church?
Yes!- $200 with an initial $50 deposit. Pricing includes 3 hours of graphics time. Any additional time is based is on $48 per hour.
How Do I send my artwork?
After you click “Checkout “ you will be asked for payment method. After completing this step, a “Browse” box will appear allowing you to attach and upload your art. REMEMBER this happens ONLY AFTER the “Payment” step is complete.
I have more than one piece of artwork to send. What should I do?
If your files are under two meg, you can e-mail your file as an attachment to info@stickersandmore.com BE SURE to reference your On-line confirmation number and your band, business, organization name.
For files larger than 2 meg, please do the following. Please upload the artwork via the upload at the end of checkout. Or contact us for upload section.
What art formats do you accept?
We prefer files saved in Adobe Photoshop, Illustrator, or Corel Draw. However send us what you have. If our graphics department needs any additional info regarding art, you will be contacted before your job is entered into production.
If your sticker is a font, please give us the name of the font, and note the name in the “special instruction” section of your on-line order.
For the graphics people: Adobe Illustrator - Convert all fonts to outlines, and save as an .ai file up to Version CS. Mac users, save as an .eps or .ai file pc format. Photoshop – Please create all artwork 300 .dpi or greater. Keep in layers. DO NOT FLATTEN your image before sending. Save as a .psd up to version CS. Jpegs also welcome. Corel Draw – Save as a .cdx, .ai, or .eps file version 8 or older. .ai file
If your finished file(s) are over 2 Meg, and you are not ordering online, please contact us at 1-888-644-7745 for instructions on uploading your larger files via our upload site. Smaller files may also be e-mailed to info@stickersandmore.com
